Asked by
chritaja shelton
on Dec 05, 2024Verified
If a client questions your ability to understand and help him or her, you should say something that will put the client on the defensive and divert the attention from you.
Defensive
A state of being protective against criticism, challenge, or threat.
- Recognize and apply appropriate communication and interpersonal skills within a professional setting.
Verified Answer
RH
Learning Objectives
- Recognize and apply appropriate communication and interpersonal skills within a professional setting.
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