In terms of good phone techniques, when screening calls for others it is important to:

A) only identify oneself.
B) only offer assistance.
C) first identify the organization and then offer assistance.
D) keep one's identity confidential.
E) refuse to connect to the person concerned unless a valid reason is given.

Question

Shakir Johnson · Accepted Answer

Final Answer : C, Explanation :  It is important to first identify the organization when screening calls for others as this helps establish credibility and professionalism. Offering assistance can come after identifying the organization.

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