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Management at an IT firm is thinking of promoting Tad, a customer service representative, to the position of senior customer relationship manager. Which scenario would make the promotion less likely to happen?
A) A promotion would reduce Tad's feelings of accomplishment.
B) Tad wants to improve his pay and status at work.
C) Tad is showing that he can handle greater responsibility.
D) Slow growth is limiting the opportunities available in the company.
E) The company would have to provide detailed information about the new position.
Promotion
The act of elevating an employee to a higher position or rank within an organization, often accompanied by increased responsibilities and benefits.
Customer Service Representative
An individual who interacts with customers on behalf of a company to provide information, resolve issues, and ensure a satisfactory service experience.
Senior Customer Relationship Manager
A high-level position responsible for overseeing the development and maintenance of business relationships with key clients, aiming to maximize long-term value.
- Distinguish between different employee development opportunities and their impact on career progression.
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Learning Objectives
- Distinguish between different employee development opportunities and their impact on career progression.
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