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Marilyn's 5-year-old daughter has the flu and needs to be admitted to the hospital for dehydration. Marilyn wants to stay overnight with her in the hospital, but the head nurse refuses her request. When Marilyn comes to you for help, you find out the hospital procedure for overnights, discuss this with Marilyn, and decide that you both should try to approach the head nurse about the situation. In this instance, you are using which of the following indirect client services?
A) Outreach activities
B) Client advocacy
C) Confronting ethical issues
D) Networking
Indirect Client Services
Supportive activities or interventions that benefit the client but do not involve direct interaction, such as case management or advocacy.
Client Advocacy
The act of supporting and promoting the interests of a client in various professional settings, ensuring their rights and needs are addressed.
Hospital Procedure
Standardized operations and guidelines followed by medical professionals within a hospital to ensure safe and effective patient care.
- Recognize the role of helpers in advocacy and indirect client services.
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Learning Objectives
- Recognize the role of helpers in advocacy and indirect client services.
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