Asked by
Alexander Hernandez
on Dec 14, 2024
Verified
Two options that should always be included in the menu for an automated voice response unit are instructions for the caller if the call is an emergency and an option to ____.
A) address billing questions
B) report progress after treatment
C) dial zero to speak to an operator
D) make an appointment
E) ask a medical question
Automated Voice
Refers to synthesized speech generated by computers or other devices, often used in telephone systems, virtual assistants, and accessibility tools.
Emergency Instructions
Guidelines or directives provided to ensure safety and effective response in the event of an emergency situation.
- Identify and apply methods for managing multiple calls and ranking them according to their urgency.
Verified Answer
RC
Learning Objectives
- Identify and apply methods for managing multiple calls and ranking them according to their urgency.
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