Asked by
Italo Val'le Ly
on Nov 19, 2024
Verified
When granting claims and requests for adjustment when your company is at fault, you should ________.
A) specifically assign blame to someone in your organization by name
B) take steps to repair the relationship
C) start from the assumption that the information the customer provided is incorrect
D) imply that the customer is at fault
Repair Relationship
The process of mending or improving a damaged relationship through communication, understanding, and compromise.
Granting Claims
The process of approving or acknowledging requests, often in legal, financial, or insurance contexts, based on the evaluation of the evidence or validity of the claim.
- Acquire knowledge on the core principles of handling claims or adjustment demands, pinpointing whether the fault is with the customer or the company.
Verified Answer
AB
Learning Objectives
- Acquire knowledge on the core principles of handling claims or adjustment demands, pinpointing whether the fault is with the customer or the company.
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