Asked by
Felicity Asare
on Dec 17, 2024
Verified
When using the direct approach to deliver bad news, the body of your message should include ________.
A) an action step for ways to change or lessen the bad news
B) a clear statement of the bad news
C) reasons for the decision
D) all of the above
Direct Approach
A communication method that involves stating the main point or objective at the beginning of the message.
Action Step
A specific, actionable measure identified to achieve a goal or implement a strategy.
Bad News
This term refers to information that is unfavorable, negative, or distressing to the receiver.
- Compare the direct and indirect approaches used in negative communication.
- Learn the approach to presenting comprehensive justifications for adverse news in a manner that maintains clarity and empathy.
Verified Answer
JK
Learning Objectives
- Compare the direct and indirect approaches used in negative communication.
- Learn the approach to presenting comprehensive justifications for adverse news in a manner that maintains clarity and empathy.
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