Asked by
Linda Felan
on Oct 20, 2024
Verified
Which of the following is the first step when making a general plan for negative announcements?
A) To help solve the problem that the news may have created for the reader
B) To present the justification material
C) To use appropriate goodwill talk
D) To use a buffer that sets up justification for the bad news
E) To give bad news positively but clearly
General Plan
An overarching strategy or outline intended to achieve long-term goals.
Buffer
A temporary storage area, typically in memory, used to hold data while it is being transferred from one place to another.
Justification Material
Evidence or reasoning presented to support an argument or decision.
- Determine the correct framework and elements of a negative declaration.
- Understand the role and composition of strategic buffers in bad-news messages.
Verified Answer
VL
Learning Objectives
- Determine the correct framework and elements of a negative declaration.
- Understand the role and composition of strategic buffers in bad-news messages.