Which of the following is true of setting up the negative news in an indirect-order message?

A) You should not cushion the message's main negative point.
B) You could cite the expert opinion of authorities whom both you and your reader respect.
C) You should directly deliver the message without explanation.
D) You could express yourself in a blunt manner to the reader.
E) You must never offer an alternative solution to the reader.

Question

Andrew Shaman · Accepted Answer

Final Answer : B, Explanation :  Setting up negative news in an indirect-order message involves first providing context or a cushioning statement to soften the blow of the negative news. This can include citing expert opinion or authorities whom both you and your reader respect. This technique can help facilitate a more positive response from the reader. Option A is incorrect because cushioning the main negative point is necessary in an indirect-order message. Option C is incorrect because delivering the message directly without explanation can be too harsh and might not go over well with the reader. Option D is incorrect because expressing oneself in a blunt manner can come across as rude or insensitive. Option E is incorrect because offering an alternative solution or a way forward can be helpful for the reader and can facilitate a more positive response.

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