Conway Computers tracks requests for warranty repairs and notices a significant increase in the number of keyboard problems on one of its laptop models.A Conway Computers team is formed to study the matter,determine if there is a keyboard defect,and recommend corrective action before a product recall is necessary.Which term best describes the actions of Conway Computers?

A) litigation risk management
B) crisis communications
C) business planning
D) issues management

Issues Management

The process of identifying, assessing, and responding to potential issues or risks that could impact an organization, in order to mitigate negative effects.

Warranty Repairs

Services provided to fix or replace a product within the warranty period at no charge to the customer, under the terms of the warranty agreement.

Keyboard Defect

A flaw or malfunction in a computer keyboard, which can hinder the user's ability to input data efficiently and accurately.