Asked by
Kerby Gripo
on Nov 23, 2024
Verified
All negative messages should contain an apology in order to sound sincere.
Apology
An expression of regret or sorrow for having done something wrong, often aiming to restore a damaged relationship.
- Recognize the role of apologies in business communication and when they are appropriate to use.
Verified Answer
ZS
Learning Objectives
- Recognize the role of apologies in business communication and when they are appropriate to use.