The ___ of performance appraisal involves keeping a running log or inventory of effective and ineffective job behaviours.

A) 360º feedback
B) the critical-incident technique
C) multiperson comparisons
D) graphic rating scales
E) behaviourally anchored rating scales

Critical-Incident Technique

A method used in performance appraisal and training that focuses on identifying and analyzing specific, significant events (critical incidents) where the employee demonstrated behaviors that led to particularly successful or unsuccessful outcomes.

Performance Appraisal

A systematic evaluation procedure in which the work performance of an employee is reviewed and discussed, typically in terms of quality, quantity, cost, and time.

Job Behaviours

The actions and attitudes displayed by employees in the workplace, affecting performance and organizational culture.